Refund Policy

Introduction

At DreQo, we strive to provide the highest quality social media growth services. We understand that sometimes things don't go as planned, and we have created this refund policy to ensure fair treatment for both our customers and our business.

This policy outlines the circumstances under which refunds will be issued, the refund process, and our commitment to customer satisfaction.

Eligible Refunds

We offer refunds under the following specific circumstances:

Non-Refundable Situations

Please note that we cannot issue refunds in the following circumstances:

• Change of Mind: Once an order has been placed and processing has begun, we cannot issue refunds simply because you changed your mind.
• Partial Delivery: If we have delivered at least 50% of the ordered quantity, no refund will be issued for the undelivered portion.
• Platform Policy Changes: If a social media platform changes its policies or algorithms, affecting service delivery after purchase.
• Incorrect Information: If you provide incorrect links, usernames, or other information required for service delivery.
• Delayed Results: Some services may take longer than expected due to various factors. Delays alone do not qualify for refunds.

Refund Timeframes

The following timeframes apply to refund requests:

Refund Process

Follow these steps to request a refund:

Partial Refunds

In cases where partial delivery has occurred, we may issue a partial refund calculated as follows:

• Formula: (Order Amount) × (Undelivered Percentage)
• Example: If you ordered 1000 followers for $10 and received 600, you would be refunded 40% of your payment ($4).
• Minimum Delivery: If we deliver at least 50% of the order, no partial refund is issued.

Service Credits

Instead of a monetary refund, we may offer service credits in some situations:

• Faster Resolution: Service credits are processed immediately, while refunds may take 5-10 business days.
• Bonus Value: Service credits often include a 10-20% bonus value as a goodwill gesture.
• Flexible Use: Credits can be used for any service on our platform.
• No Expiry: Service credits do not expire and can be used at any time.

Chargebacks & Disputes

We take chargebacks and payment disputes seriously:

If you have any issues with our service, please contact us directly first. We're committed to resolving any problems amicably and promptly.

Currency & Exchange Rates

For international customers:

• Refunds are processed in the original currency of purchase (USD or BDT).
• Exchange rate fluctuations may affect the final amount received in your local currency.
• Any currency conversion fees charged by your bank or payment provider are not covered by us.
• For BDT payments, refunds are processed at the exchange rate of 1 USD = 125 BDT.

Refund Processing Time

Once approved, refunds are processed within the following timeframes:

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to this page. We will notify users of any significant changes via email or website notification.

It is your responsibility to review this refund policy periodically for any changes. Continued use of our services after any modifications indicates acceptance of the updated policy.